Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and order size.
Estimated delivery times:
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Australia: 2–8 business days
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International: 7–21 business days
Please note that delivery times are estimates and may vary depending on carrier delays or peak periods.
Pre-Orders
Items marked as pre-order will be shipped once stock becomes available.
If your order contains both pre-order and in-stock items, the entire order may be shipped together once all items are available.
Tracking
All orders include tracking where available. You will receive tracking details via email once your order has been dispatched.
Shipping Delays
While we aim to deliver within the estimated timeframes, T O W R Games is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Incorrect Address
Please ensure your shipping address is correct at checkout.
T O W R Games is not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and photos (if applicable), and we will assist you in resolving the issue.
Contact
For any shipping-related questions:
📧 TowrGames@outlook.com
📞 0432 549 099
T O W R Games
Collect. Paint. Play.